Jellyfish Swimwear
Exchanges
& Returns
What is the return window?
You have 30 days from the delivery date to get in touch with us about a return or exchange. Requests made after this period may not be accepted.
What condition must the item be in?
We ask that returned items are:
- Unworn and unwashed
- With all original tags still attached
- Returned in their original packaging where possible
For hygiene reasons, we are unable to accept items that show signs of wear or have had tags removed.
How do I start a return or exchange?
Send us an email with your order number and a brief description of your request. We'll respond within 1 business day with everything you need to proceed.
Who pays for the return shipping?
- If the item is faulty or incorrect — we cover the return shipping in full.
- If you're exchanging for a different size or style — return shipping is the customer's responsibility.
How long does a refund take?
Once we receive and inspect the returned item, refunds are issued within 10 business days. The amount is returned to your original payment method.
Can I swap for a different size?
Yes, as long as the size is available. If your preferred size is out of stock at the time of exchange, we'll offer you a store credit or a full refund.
My order arrived damaged — what now?
We're sorry to hear that. Please reach out within 7 days of receiving your order and include photos of the item and packaging. We'll arrange a replacement or refund straight away.
Can sale items be returned?
Items purchased on sale are eligible for size exchanges but not for refunds, unless the product is faulty.